Employment Opportunities

Technical Support (VoIP / Networking) - Field Engineer
Location: Irving, TX / Hybrid (Remote + Office)
Experience: 5+ years desired

ICON Cloud Solutions is seeking a hands-on, customer-focused Technical Support Engineer to support the ICONnect VP communications platform. This is a high-impact role supporting dealers and end users in real time, solving complex voice, network and system issues—and making sure customers stay operational.

What you’ll do

• Provide live technical support via phone (primary support channel)
• Troubleshoot and resolve issues involving VoIP, networking and system integrations
• Work directly with customers, dealers and internal staff
• Perform testing, diagnostics and follow-up communications
• Support installations and connectivity troubleshooting (on-premises and cloud environments)
• Travel to customer sites when required (minimal)

What we’re looking for
We hire for mindset first—skills second. The right person is proactive, communicative and comfortable owning problems end-to-end. The ideal candidate is,

• Comfortable balancing multiple priorities without close supervision
• Technical Minded (voice experience helpful, but not required)
• Strong communicator who is not afraid to engage directly with customers
• Practical problem solver who takes ownership from issue to resolution

Must-have requirements:
• Strong self-starter with ability to work independently after initial direction
• Willingness to pick up the phone and talk to customers first (not email-first support)
• Excellent verbal and written communication skills
• Ability to read, understand and produce basic technical documentation
• Solid troubleshooting skills and multitasking ability
• Linux command line familiarity (preferred)
• Asterisk / FreePBX experience (preferred)
• Networking fundamentals: TCP/IP, DNS, DHCP, IP addressing, VPNs
• VoIP systems understanding and end-to-end implementation awareness
• Familiarity with wireless and network infrastructure (Wi-Fi, LTE/5G, switches, routers)

Additional skills (not required)
• Prior technical support or field engineering experience​
​• Experience with Alcatel-Lucent OXO/OXE, Fortigate routers
• Experience with VoIP, SBCs, VLANs and cloud connectivity
• Installation/configuration of communications systems

Please apply online at: https://forms.gle/67cxw4crV2vkxGV37​

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