Voice CommunicationsAs email and chat have become more popular than ever, person-to-person conversation hasn’t been replaced quite yet. People still need to talk, be it via a desk phone, a soft phone or a mobile phone, and ICON has a solution perfect for your business.
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Advanced Voice FeaturesVoicemail
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Customized greetings give callers interactive prompts and options.
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Automated Attendant
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Direct incoming calls to the best person or department based on caller number, called number or an account code entered by the caller
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Contact Center Solutions
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Automatic Call Distribution
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Changes to call-routing can be made quickly using the WYSIWYG management interface.
Identify problems immediately with real-time activity monitoring.
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Attendant Features
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Manage call volume efficiently with the Alcatel-Lucent 4059 EE Attendant Console
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Small & Medium Business Voice Communications
Full-featured Voice Communication
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Greeting Messages
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Integrated Voicemail
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Enterprise Voice Communications
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Reliable. Secure. Convenient.
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Download the OmniPCX Enterprise brochure. |
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Immediate Connection: The directory search is instantaneous using the external alphanumeric keypad.
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Intensive Use: The adjustable incline on the large backlit screens and additional key modules facilitate the ability to easily read the menus and manage multiple communications. |
Listening Comfort: Wideband audio, optional Bluetooth handset and amplified listening allow employees to hear better and speak more quietly.
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What are the best phones for meeting rooms and closed offices?
In open space offices, meeting rooms are vital for collaboration, concentration and confidentiality. We offer:
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ALE-300 DeskPhone
The ALE Enterprise DeskPhone series is the next generation of innovative business phones. The modular design and software customization capabilities offer a variety of configurations to satisfy all business communications requirements. The ALE-300 Features:- Color screen
- 10 keys
- Super-wideband audio
- Corded handset
- Audio Hub integration
Highlights- Super-wideband sound
- Cylindrical sound bar
- Elegant metal and textile casing with 4 interchangeable colors
- Extensive connectivity: USB, WLAN, Bluetooth
- Secure remote working: VPN, SRTP
- Accessories include: Alphabetic keypad, wireless handset, WLAN and Bluetooth module, color display key module
Download the ALE-300 brochure.
Download the ALE-300 user manual.ALE-400 DeskPhone
The ALE Enterprise DeskPhone series is the next generation of innovative business phones. The modular design and software customization capabilities offer a variety of configurations to satisfy all business communications requirements. The ALE-400 features:- 4.3” touch screen
- Corded or cordless handset
- Audio Hub integration
- 3D Symphonic HD super-wideband sound
- Cylindrical sound bar with 3D diffusion and up to 3 microphones
- Elegant metal and textile casing with 4 interchangeable colors
- Extensive connectivity: USB, WLAN, Bluetooth
- Secure remote working: VPN, SRTP
- Accessories include: Alphabetic keypad, wireless handset, WLAN and Bluetooth module, color display key module
Download the ALE-400 brochure.
Download the ALE-400 user manual.ALE-500 DeskPhone
The ALE Enterprise DeskPhone series is the next generation of innovative business phones. The modular design and software customization capabilities offer a variety of configurations to satisfy all business communications requirements. The ALE-500 features:- 5.5” touch screen
- Corded or cordless handset
- 12 virtual keys
- Audio Hub integration
- 3D Symphonic HD super-wideband sound
- Cylindrical sound bar with 3D diffusion and up to 3 microphones
- Elegant metal and textile casing with 4 interchangeable colors
- Extensive connectivity: USB, WLAN, Bluetooth
- Secure remote working: VPN, SRTP
- Accessories include: Alphabetic keypad, wireless handset, WLAN and Bluetooth module, color display key module
Download the ALE-500 brochure.
Download the ALE-500 user manual.
Choose a tab for more information on each model
Alcatel-Lucent ALE-20 Digital Deskphone
The Alcatel-Lucent Essential Range offer the best
price-performance ratio. With a backlit display, soft keys and four way navigation button, the ALE-20 simplifies the user experience as a pure digital deskphone.- 2.5 inch backlit display
- Wideband audio
- 40 programmable softkeys
- PoE
- USB-A and USB-C ports to connect headset
ALE-20h Hybrid Deskphone
The Alcatel-Lucent Essential Range offer the best
price-performance ratio. With a backlit display, soft keys and four way navigation button, the ALE-20h simplifies the user experience. As a hybrid digital/IP deskphone, the ALE-20h is a great fit for any situation.- 2.5 inch backlit display
- Wideband audio
- 40 programmable softkeys
- PoE
- USB-A and USB-C ports to connect headset
ALE-30h Hybrid DeskPhone
The Alcatel-Lucent Essential Range offer the best
price-performance ratio. With a full-color display, soft keys and four way navigation button, the ALE-30h brings elegance to the user experience. As a hybrid digital/IP deskphone, the ALE-30h is a great fit for any situation.- 3.5 inch color display
- Wideband audio
- 40 programmable softkeys
- PoE
- USB-A and USB-C ports to connect headset
- Optional Keyboard
- X4U
The X4U SIP Telephone, integrated by ICON for optimal performance with the ICONnect Cloud Hosted Phone Service, is a stylish phone that offers a complete menu of business communications features. Featuring 2 independent color displays, built-in Bluetooth, enhanced high-definition voice and plenty of one-touch speed dial buttons, this set can be customized to ensure productive communications in every environment.
PROGRAMMABLE SELF-LABELING KEYS
The X4U has a 2.8” primary color display with 3 line keys and 4 soft keys. The soft keys are programmable and will change dynamically to provide easy access to features based on the state of the phone. The secondary display has 6 keys x 2 pages for a total of 12 keys that can be programmed for line access or speed dial.- 3-way Conference, Transfer, Hold
- 3 Line Keys on the 2.8” Main Color Display
- 6 DSS Keys on the 2.4” Side Color Display
- HD Audio with Wideband Codec G.722 and Opus
- Bluetooth headset via optional USB adapter
- RJ9 Headset Jack (Supports EHS Headset)
- USB-A 2.0 for USB Dongle/Flash Drive
- Two Gigabit Ports
- Integrated PoE
- Supports IPv4 and IPv6 Protocols
- Stand with Adjustable Angle of 45° or 50°
- Optional Wall-Mounting Bracket (Not Included)
Download the X4U quick reference guide.
- X6U
Integrated by ICON for optimal performance with the ICONnect Cloud Hosted Phone Service, the Fanvil X6U SIP Telephone is an effective business tool for stress-free conversations. Featuring 3 independent color displays, built-in Bluetooth, enhanced high-definition voice and plenty of one-touch speed dial buttons, this set makes communication a breeze.- 3-way Conference, Transfer, Hold
- 5 Line Keys on the 4.3” Main Color Display
- 12 DSS Keys on the 2 x 2.4” Side Color Displays
- HD Audio with Harman Speaker, Wideband Codec G.722 and Opus
- Built-in Bluetooth for Connecting a Headset
- RJ9 Headset Jack (Supports EHS Headset)
- USB-A 2.0 for USB Dongle/Flash Drive
- Two Gigabit Ports
- Integrated PoE
- Supports IPv4 and IPv6 Protocols
- Stand with Adjustable Angle of 45° or 50°
- Optional Wall-Mounting Bracket (Not Included)
Download the X6U quick reference guide.
- X7
The X7 SIP Telephone provides immediate and easy access to all of the essential communications features and more. Integrated by ICON for optimal performance with the ICONnect Cloud Hosted Phone Service, X7 features a modern, sleek design that looks great on any desk.- 3-way Conference, Transfer, Hold
- 7” Capacitive Touch Screen Color Display
- 12 Programmable DSS Keys and 4 Dynamic
- Soft Keys on the home screen
- HD Audio with Wideband Codec G.722 and Opus
- Built-in Bluetooth for Connecting a Headset
- RJ9 Headset Jack (Supports EHS Headset)
- USB-A 2.0 for USB Dongle/Flash Drive
- Two Gigabit Ports
- Integrated PoE
- Supports IPv4 and IPv6 Protocols
- Stand with Adjustable Angle of 40° or 50°
- Wi-Fi Connectivity (via Optional Wi-Fi Dongle)
Download the X7 Quick Reference Guide.
- X210
High definition voice, a large number of programmable DSS and line keys, built-in Bluetooth and optional Wi-Fi connectivity make the X210 a great fit for any type business.- 3-way Conference, Transfer, Hold
- 4.3” Main Color Display and Two 3.5” Side Displays
- 10 Programmable Keys and 4 Dynamic Soft Keys on the Home Screen
- 16 Programmable Keys on Screens 2 and 3
- HD Audio on Handset and Speakerphone
- Built-in Bluetooth for Connecting a Headset
- RJ9 Headset Jack (Supports EHS Headset)
- USB-A 2.0 for USB Dongle/Flash Drive
- Two Gigabit Ports
- Integrated PoE
- Supports IPv4 and IPv6 Protocols
- Stand with Adjustable Angle of 40° or 50°
- Wi-Fi Connectivity (via Optional Wi-Fi Dongle)
Download the X210 Quick Reference Guide.
Android Devices
Access all your business communications from your Android mobile device. The perfect solution for workers on the go.
In addition to taking and making calls you can also,- Make calls
- Search contacts
- Call history
- Call details
- Set Routing
Download the OpenTouch Conversation for Android User Manual.
- The ICON Signals Kiosk turns an Apple iPad into a video door phone for home, office or the business enterprise. Mount to a wall or place on a stand in your business lobby. When a guest or visitor presses the "Ring for Assistance" button a video call is placed to mobile devices, computers or groups. Audio only calling is optional. Several skins and ringtones are available for the application. The ICON Signals Kiosk app works with Alcatel-Lucent Rainbow®.
iPhone
Turn your iPhone into a business extension with the Rainbow app from Alcatel-Lucent.- Video call, chat, and screen share
- Collaborate with colleagues instantly
- See your contacts' real-time presence
Download the OpenTouch Conversation for iPhone User Manual.
Conversations on a PC or a MAC
Rainbow extends communications features from the deskphone to PC while enabling chat, video calling, screen sharing and file sharing. Use Rainbow from your browser or install the PC application.- Group chat
- File exchange
- Instant Messaging
- Audio, video and screen sharing
Desktop Call Control- Dial contacts by clicking on a name or phone number embedded in a file.
- Receive a screen pop with an incoming call allowing you to control your desk phone
IP Softphone
Modeled after the Alcatel-Lucent 8068 Premium DeskPhone, the Alcatel-Lucent IP Desktop Softphone is a software application with an interface just like a business phone.- PC
- MAC
- iOS
- Android
- Secure VPN connection
Features- Users can run softphone in business mode or contact center mode
- Compatible with CTI applications
- Identical layout and keys as the Alcatel-Lucent IP Touch phones
- Multi-language
- Telephony is supported on any CTI environment (ex: Genesys Interaction Workspace, Desktop Application, TSAPI or specific CTI toolbars)
- G.711, G.723.1, and G.729 codecs are supported (Windows, iPad and iPhone)
- ToS supported (Windows and Apple MAC)
Download the Alcatel-Lucent IP Desktop Softphone for Google Android User Manual.
Download the Alcatel-Lucent IP Desktop Softphone for iOS user manual.
Download the Alcatel-Lucent IP Desktop Softphone for Mac OS user manual.
Download the Alcatel-Lucent IP Desktop Softphone for Microsoft Windows user manual.
Alcatel-Lucent 8118 WLAN Handset
The Alcatel-Lucent OmniTouch™ 8118 wireless LAN (WLAN) handset provides a convenient and efficient solution for any business environment. This handset is equipped with IEEE 802.11a/b/g standard radio support so that businesses can choose the Wi-Fi® implementation that best addresses their need for application segmentation, interference mitigation and user density.- Improved ergonomic design
- Intuitive interface with 4-way navigator
- Display backlight
- Integrated antenna
Download the 8118 WLAN handset user manual.Features- Infrastructure investment protection (compatible with 802.11a/b/g radio networks and WLAN infrastructure standards)
- Delivers business telephony features throughout the workplace, contributing to improved end-user responsiveness and productivity
- Interchangeable battery units to support the most demanding enterprise usage requirements
- Support for both existing Alcatel-Lucent 300/600 DECT handsets and 310/610 WLAN handsets on existing infrastructures
- Support for wireless security: Wi-Fi Protected Access (WPA and WPA2) and Wireless Encryption Protocol (WEP)
- Increased autonomy: Up to 15 hours talk time
- Supports Alcatel-Lucent OmniPCX telephony protocol
- Leverages the Wireless LAN for voice and data applications
- Delivers high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures
- Supports seamless handover based on the OmniAccess WLAN infrastructures
- Provides direct access to dial-by-name and speakerphone functions
- Supports over-the-air software upgrades
- Supports quick phone parameter configuration through the USB configuration cradle station
Alcatel-Lucent 8128 WLAN Handset
The Alcatel-Lucent OmniTouch 8128 handsets deliver high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures.- Large color screen
- Backlit display and keypad
- Loudspeaker/hands free operation
- Push-to-talk feature
- 2.5 mm headset connection
- Location and notification services
Download the 8128 WLAN Handset brochureThe Alcatel-Lucent OmniTouch 8128 WLAN handset extends the capabilities of the OmniTouch 8118 WLAN handset to include a color display, hands-free operation, real time location system (RTLS) support and push-to-talk capabilities for workgroup communications on Alcatel-Lucent OmniPCX communication servers.
Features- Infrastructure investment protection (compatible with 802.11a/b/g radio networks and WLAN infrastructure standards)
- Delivers business telephony features throughout the workplace, contributing to improved end-user responsiveness and productivity
- Enhanced durability (shock, vibration, liquid and dust resistance)
- Support for both existing Alcatel-Lucent 300/600 DECT handsets and 310/610 WLAN handsets on existing infrastructures
- Support for wireless security: Wi-Fi Protected Access (WPA and WPA2) and Wireless Encryption Protocol (WEP)
- Increased autonomy: Up to 15 hours talk time
- Leverages the Wireless LAN for voice and data applications
- Delivers high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures
- Supports seamless handover based on the OmniAccess WLAN infrastructures and over-the-air software upgrades
- Provides direct access to dial-by-name and speakerphone functions
Alcatel-Lucent 8212 DECT Handset
The 8212 Business DECT Handset is an entry level, price positioned DECT phone featuring:- Color back-lit display
- Three soft keys
- Local call log
- GAP mode with additional telephony features
- Hands free mode
Multi-colored LED’s on the phone give status indication for battery life, missed calls and messaging. Other features include:- Six user-selectable polyphonic ringtones
- GAP mode with additional telephony features
- Direct Micro-USB charging
- Charger and cable are included