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As email and chat have become more popular than ever, person-to-person conversation hasn’t been replaced quite yet. People still need to talk, be it via a desk phone, a soft phone or a mobile phone, and ICON has a solution perfect for your business.
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Advanced Voice FeaturesVoicemail
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Customized greetings give callers interactive prompts and options.
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Direct incoming calls to the best person or department based on caller number, called number or an account code entered by the caller
Automated Attendant
- Integrated automated attendant answers incoming calls, transfers them to desired location and presents general company information
- Interactive Voice Response (IVR) option with SQL and HTTP connectors allow you to dynamically adapt routing and qualify callers before transferring a call to an agent
- Multi-tenant solution
- Text-to-speech and automatic speech recognition
Contact Center Solutions
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Automatic call distribution
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Changes to call-routing can be made quickly using the WYSIWYG management interface.
Identify problems immediately with real-time activity monitoring.
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Attendant features
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Manage call volume efficiently with the Alcatel-Lucent 4059 EE Attendant Console
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Customized greetings give callers interactive prompts and options.
Voicemail
- Password protected voicemail inboxes store messages from missed callers
- Forward voicemail messages to email to review and archive
- Personal user message greetings
- Smart call routing
- Personal assistant
Small & Medium Business Voice Communications
Full-featured voice communication
Business phones
The comprehensive range offers:
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Choose from softphones, deskphones and videophones with high-quality audio and hundreds of features.
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Greeting messages
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Integrated voicemail
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Learn more about the phones available to you. |
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Enterprise Voice Communications
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Reliable. Secure. Convenient.
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Download the OmniPCX Enterprise brochure. |
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Immediate Connection: The directory search is instantaneous using the external alphanumeric keypad.
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Intensive Use: The adjustable incline on the large backlit screens and additional key modules facilitate the ability to easily read the menus and manage multiple communications. |
Listening Comfort: Wideband audio, optional Bluetooth handset and amplified listening allow employees to hear better and speak more quietly.
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What are the best phones for meeting rooms and closed offices?
In open space offices, meeting rooms are vital for collaboration, concentration and confidentiality. We offer:
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Alcatel-Lucent 8018 Premium Deskphone
The Alcatel-Lucent 8018 IP phone has six soft keys, backlit display, vertical orientation and the option for customizable face plates. The 8018 provides quick access to contact lists and messages, and the six soft-keys allow users to add the most commonly used features from the three line display.- Backlit display
- Six dynamic soft keys
- Seven fixed line/feature keys
- Four way navigation key for simplified feature access and scrolling
- Wideband full-duplex speakerphone
- PoE or local power
- PC connectivity with switch
- IEEE 802.3af Power over Ethernet
Alcatel-Lucent 8028s Premium Deskphone
The Alcatel-Lucent 8028s Premium Deskphone features enhanced high definition voice to provides a superior audio experience with natural voice communication and improved intelligibility, enabling increased business user productivity.- 2.8 inch black and white backlit display
- Up to 68 soft keys (OmniPCX Enterprise), Up to 36 soft keys (OXO Connect or OmniPCX Office RCE)
- Enhanced High Definition voice quality
- Best in class power consumption
- Backlit display
- Alphabetic keyboard
- Built-in security
- Dual stack NOE & SIP protocol
- Compatible with IP-Touch 8 series
- IPv4/IPv6
- Wall-mountable
- Full-duplex speakerphone
- Comfort headset
- SIP standalone option
- External power supply
- Two 10/100/1000 layer 2 ports
- Headset connector
- Multiple language support
- IEEE 802.3af Power over Ethernet
Download the 8028s premium deskphone brochure.
Download the 8028s premium deskphone user manual.
8028 Demo and User Guide Video
Alcatel-Lucent 8058s Premium Deskphone
The Alcatel-Lucent 8058s Premium Deskphone features enhanced high definition voice to provides a superior audio experience with natural voice communication and improved intelligibility, enabling increased business user productivity.
• 3.5 inch color display
• Up to 68 soft keys (OmniPCX Enterprise), Up to 36 soft keys (OXO Connect or OmniPCX Office RCE)
• Enhanced High Definition voice quality, Super Wideband ready
• Best in class power consumption
• Optimized ergonomics
• Navigator
• Dedicated function keys
• Backlit display
• Intuitive icons and soft keys
• Alphabetic keyboard
• Built-in security
• Dual stack NOE & SIP protocol
• Compatible with IP-Touch 8 series
• IPv4/IPv6
• Wall-mountable
• Unified Communication companion
• Embedded software encryption capabilities
• Customization capabilities
Download the 8058s premium deskphone brochure.
Download the 8058s premium deskphone user manual.
Alcatel-Lucent 8068s Premium Deskphone
The Alcatel-Lucent 8068 Premium Deskphone offers rich IP communications with outstanding wide-band audio quality. Features include:- 240 x 320 pixel 1/4 VGA, 16.7 M coloros with back light.
- Up to 40 soft keys (multiple screens).
- Alphabetical keyboard
- Bi-directional navigation key for simplified feature access and scrolling
- Full duplex speakerphone with acoustic
- Comfort headset
- Optional Bluetooth Headset
- Two 10/100/1000 layer 2 ports
- SIP standalone option
- Headset connector
- External power supply
- Multiple language support
- IEEE 802.3af Power over Ethernet
Download the 8068s premium deskphone brochure.
Download the 8068s premium deskphone user manual.
8068 Demo and User Guide VideoAlcatel-Lucent 8078s Premium Deskphone
The 8078s Premium DeskPhone can be deployed in any business environment, from on-premise PBX to cloud deployment on multiple platforms, such as Alcatel-Lucent Enterprise servers or Third-Party SIP telephony platforms.
• 5 inch capacitive touch color display
• Up to 72 soft keys (OmniPCX Enterprise): Up to 40 soft keys (OXO Connect or OmniPCX Office RCE)
• Enhanced High Definition voice quality, Super Wideband ready
• Best in class power consumption
• Available with or without Bluetooth handset
• Optimized ergonomics
• Navigator
• Dedicated function keys
• Backlit display
• Intuitive icons and soft keys
• Alphabetic keyboard
• Built-in security
• Dual stack NOE & SIP protocol
• Compatible with IP-Touch 8 series
• IPv4/IPv6
• Wall-mountable
• Unified Communication companion
• Embedded software encryption capabilities
• Customization capabilities
Download the 8078s premium deskphone brochure.
Download the 8078s premium deskphone user manual.
Alcatel-Lucent 8088 Premium Deskphone
Featuring a high resolution touch screen display and intuitive point and touch access to telephony services and custom apps, OmniTouch 8088 My IC Phone represents the next generation business phone.
- 7 inch high resolution touch screen provides easy access to telephony features and custom applications
- Speakerphone
- Supports wide band audio
- IP Touch Bluetooth wireless handset
- Touch screen access to directory, messages, presence look-up and contacts
- Applications for hotel information, weather forecasts, room automation control and more
- Session shift from phone to mobile device, laptop softphone
- A 10/100/1,000 Ethernet connection to connect to enterprise networks or a PC
- 2 USB connectors
- HDMI connector for external monitor
- 1 mini-USB connector for a keyboard
- 1 RJ9 connector for a corded handset
- One 3.5 mm headset connector
Download the 8088 Smart Deskphone brochure.
Download the 8088 Smart DeskPhone user manual.
Visual Communications
Use the 8088 as a video phone to call other video enabled phones.
A Feature Rich Unified Communications-Enabled Phone
The OmniTouch 8088 takes a unique approach to presence and mobility. Use the touch screen to set your UC status and call routing with an intuitive phone-based graphical user interface.
The 8088 Provides Visual Presence Status of Colleagues and Co-Workers
Graphical presence display shows current state of coworkers in real time. A useful bit of information when attempting to transfer a call or collaborate.- 8135 Conference Phone
With the Alcatel-Lucent 8135 IP Conference Phone, calls can be recorded and stored and the conference guide allows calls to be pre-programmed groups. Featuring expansion microphones, the OmniTouch 8135 IP Conference Phone is the business phone of choice for large conferences.- Increases collaboration and enables creative exchanges with remote parties
- Allows spontaneous group brainstorming and problem-solving sessions
Features- Reduces travel and administration time and costs
- Leverages the installed base of Alcatel-Lucent OmniPCX Enterprise systems
- Interoperability with survival router (embedded SIP Proxy) provides continuity of service with Alcatel-Lucent OmniPCX Enterprise systems
- Enables high-quality audio conferencing
- LDAP client with direct access to directory thru dedicated key
- Easy configuration with the Web interface – Settings can be imported and exported to other OmniTouch 4135 IP Conference Phones
- Expansion for large rooms – A combination of the unit’s omni directional microphone with directional microphones increases voice pickup from 30 m2 (320 ft 2) to twice that size
- SIP connectivity enables connection to the Alcatel-Lucent OmniPCX™ Communication Server
- SIP redundancy with Alcatel-Lucent OmniPCX Enterprise Communication Server
- Support for power over Ethernet (PoE)
- Four simultaneous connections can be linked to create a five-way call
Download the 8135 conference phone brochure.
Download the 8135 conference phone user manual. - UniVois U3S IP Phone
- 2.8” 240x320-pixel color display with backlight
- 6 multi-functional line keys, up to 30 Paperless DSS Keys
- Optima HD voice, Full-duplex speakerphone
- Dual-port Gigabit Ethernet, integrated POE
- 1xBuilt-in USB Port, support USB WIFI Dongle
- Up to 6 SIP accounts, 3-way conferencing
- Wall-mountable, integrated stand with 2 adjustable angles
- Bluetooth 4.0, support MPL(Mobile Phone Line) & Bluetooth headset
- Interactive with cell phone by MPL, Use deskphone to answer any call (GSM, Skype, WhatsApp, Wechat, etc) from your cell phone
- Conference/Transfer call with another SIP extension
- UniVois U6S IP Phone
- 4.5” 480x854-pixel color display with backlight
- 18 multi-functional line keys, up to 80 Paperless DSS Keys
- Optima HD voice, Full-duplex speakerphone
- Dual-port Gigabit Ethernet, integrated POE
- 2xBuilt-in USB Port, support USB WIFI Dongle
- Up to 8 SIP accounts, 3-way conferencing
- Integrated stand with 2 adjustable angles
- Bluetooth 4.0, support MPL(Mobile Phone Line) & Bluetooth headset
- Interactive with cell phone by MPL, Use deskphone to answer any call
- (GSM, Skype, WhatsApp, Wechat, etc) from your cell phone
- Conference/Transfer call with another SIP extension
Alcatel-Lucent 8019s Premium Deskphone
The Alcatel-Lucent 8019s Premium Deskphone offers rich digital communications with outstanding wide-band audio quality. Features include:- 100×160 pixel grayscale display with back light.
- Up to 10 soft keys (multiple screens).
- Alphabetical keyboard
- Bi-directional navigation key for simplified feature access and scrolling
- Full duplex speakerphone with acoustic echo cancellation
- Comfort handset
- Headset connector
- Multiple language support
Download the 8019s premium deskphone user manual.Alcatel-Lucent 8029s Premium Deskphone
The Alcatel-Lucent 8029s Premium DeskPhone offers rich digital communications with outstanding wide-band audio quality. Features include:- 64 x 128 pixel display with back light.
- 6 soft keys (multiple screens).
- Alphabetical keyboard
- Bi-directional navigation key for simplified feature access and scrolling
- Full duplex speakerphone with acoustic echo cancellation
- Comfort handset
- Headset connector
- Multiple language support
Download the 8029s deskphone user manual.Demo and User Guide Video
Alcatel-Lucent 8039s Premium Deskphone
The Alcatel-Lucent 8039s Premium Deskphone offers rich digital communications with outstanding wide-band audio quality. Features include:- 100×160 pixel grayscale display with back light.
- Up to 10 soft keys (multiple screens).
- Alphabetical keyboard
- Bi-directional navigation key for simplified feature access and scrolling
- Full duplex speakerphone with acoustic echo cancellation
- Comfort handset
- Headset connector
- Multiple language support
Download the 8039s deskphone user manual.
Android Devices
Access all your business communications from your Android mobile device. The perfect solution for workers on the go.
In addition to taking and making calls you can also,- Make calls
- Search contacts
- Call history
- Call details
- Set Routing
Download the OpenTouch Conversation for Android User Manual.
iPhone
Turn your iPhone into a business extension with the Rainbow app from Alcatel-Lucent.- Video call, chat, and screen share
- Collaborate with colleagues instantly
- See your contacts' real-time presence
Download the OpenTouch Conversation for iPhone User Manual.
Conversations on a PC or a MAC
Rainbow extends communications features from the deskphone to PC while enabling chat, video calling, screen sharing and file sharing. Use Rainbow from your browser or install the PC application.- Group chat
- File exchange
- Instant Messaging
- Audio, video and screen sharing
Desktop Call Control- Dial contacts by clicking on a name or phone number embedded in a file.
- Receive a screen pop with an incoming call allowing you to control your desk phone
IP Softphone
Modeled after the Alcatel-Lucent 8068 Premium DeskPhone, the Alcatel-Lucent IP Desktop Softphone is a software application with an interface just like a business phone.- PC
- MAC
- iOS
- Android
- Secure VPN connection
Features- Users can run softphone in business mode or contact center mode
- Compatible with CTI applications
- Identical layout and keys as the Alcatel-Lucent IP Touch phones
- Multi-language
- Telephony is supported on any CTI environment (ex: Genesys Interaction Workspace, Desktop Application, TSAPI or specific CTI toolbars)
- G.711, G.723.1, and G.729 codecs are supported (Windows, iPad and iPhone)
- ToS supported (Windows and Apple MAC)
Download the Alcatel-Lucent IP Desktop Softphone for Google Android User Manual.
Download the Alcatel-Lucent IP Desktop Softphone for iOS user manual.
Download the Alcatel-Lucent IP Desktop Softphone for Mac OS user manual.
Download the Alcatel-Lucent IP Desktop Softphone for Microsoft Windows user manual.
Alcatel-Lucent 8118 WLAN Handset
The Alcatel-Lucent OmniTouch™ 8118 wireless LAN (WLAN) handset provides a convenient and efficient solution for any business environment. This handset is equipped with IEEE 802.11a/b/g standard radio support so that businesses can choose the Wi-Fi® implementation that best addresses their need for application segmentation, interference mitigation and user density.- Improved ergonomic design
- Intuitive interface with 4-way navigator
- Display backlight
- Integrated antenna
Download the 8118 WLAN handset user manual.Features- Infrastructure investment protection (compatible with 802.11a/b/g radio networks and WLAN infrastructure standards)
- Delivers business telephony features throughout the workplace, contributing to improved end-user responsiveness and productivity
- Interchangeable battery units to support the most demanding enterprise usage requirements
- Support for both existing Alcatel-Lucent 300/600 DECT handsets and 310/610 WLAN handsets on existing infrastructures
- Support for wireless security: Wi-Fi Protected Access (WPA and WPA2) and Wireless Encryption Protocol (WEP)
- Increased autonomy: Up to 15 hours talk time
- Supports Alcatel-Lucent OmniPCX telephony protocol
- Leverages the Wireless LAN for voice and data applications
- Delivers high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures
- Supports seamless handover based on the OmniAccess WLAN infrastructures
- Provides direct access to dial-by-name and speakerphone functions
- Supports over-the-air software upgrades
- Supports quick phone parameter configuration through the USB configuration cradle station
Alcatel-Lucent 8128 WLAN Handset
The Alcatel-Lucent OmniTouch 8128 handsets deliver high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures.- Large color screen
- Backlit display and keypad
- Loudspeaker/hands free operation
- Push-to-talk feature
- 2.5 mm headset connection
- Location and notification services
Download the 8128 WLAN Handset brochureThe Alcatel-Lucent OmniTouch 8128 WLAN handset extends the capabilities of the OmniTouch 8118 WLAN handset to include a color display, hands-free operation, real time location system (RTLS) support and push-to-talk capabilities for workgroup communications on Alcatel-Lucent OmniPCX communication servers.
Features- Infrastructure investment protection (compatible with 802.11a/b/g radio networks and WLAN infrastructure standards)
- Delivers business telephony features throughout the workplace, contributing to improved end-user responsiveness and productivity
- Enhanced durability (shock, vibration, liquid and dust resistance)
- Support for both existing Alcatel-Lucent 300/600 DECT handsets and 310/610 WLAN handsets on existing infrastructures
- Support for wireless security: Wi-Fi Protected Access (WPA and WPA2) and Wireless Encryption Protocol (WEP)
- Increased autonomy: Up to 15 hours talk time
- Leverages the Wireless LAN for voice and data applications
- Delivers high voice quality using standardized 802.11 quality of service (QoS) on OmniAccess™ WLAN infrastructures
- Supports seamless handover based on the OmniAccess WLAN infrastructures and over-the-air software upgrades
- Provides direct access to dial-by-name and speakerphone functions
Alcatel-Lucent 8212 DECT Handset
The 8212 Business DECT Handset is an entry level, price positioned DECT phone featuring:- Color back-lit display
- Three soft keys
- Local call log
- GAP mode with additional telephony features
- Hands free mode
Multi-colored LED’s on the phone give status indication for battery life, missed calls and messaging. Other features include:- Six user-selectable polyphonic ringtones
- GAP mode with additional telephony features
- Direct Micro-USB charging
- Charger and cable are included
Download the 8212 DECT handset user manual.Alcatel-Lucent 8232s DECT Handset
The Alcatel-Lucent 8232s DECT Handset is designed to support DECT connectivity in TDM networks that use the Alcatel-Lucent 4070 Base Station , as well as IP networks deployed with Alcatel-Lucent 4080 IP-DECT Base Station.- Large screen
- Bluetooth headset option
- Alarm button
- Optional notification and location-based services (ext. Server needed)
- Intuitive interface with four-way navigator
- Display and keypad backlight
- Micro USB connectivity to PC
- Integrated antenna
- Digital and IP DECT connectivity
Download the 8232 DECT user manual.Alcatel-Lucent 8242 DECT Handset
The Alcatel-Lucent 8242s DECT Handset is designed to support DECT connectivity in TDM networks that use the Alcatel-Lucent 4070 Base Station , as well as IP networks deployed with Alcatel-Lucent 4080 IP-DECT Base Station.- Large 320 x 240 pixel resolution display
- Color display, backlight
- Bluetooth headset option
- Alarm button
- Optional notification and location-based services (ext. Server needed)
- Intuitive interface with four-way navigator
- Display and keypad backlight
- Micro USB connectivity to PC
- Integrated antenna
- Digital and IP DECT connectivity
Download the 8242 DECT handset user manual.Alcatel-Lucent 8262 DECT Handset
The Alcatel-Lucent 8262 DECT Handset is designed to support DECT connectivity in TDM networks that use the Alcatel-Lucent 4070 Base Station , as well as IP networks deployed with Alcatel-Lucent 4080 IP-DECT Base Station.- Rugged design for demanding environments
- Large, easy-to read screen provides access to IP-PBX Features
- Lightweight, ergonomic design and intuitive operation
- Optional alarm, notification and location services
- Isolated worker protection features
- No movement, man down and shock detection
- Pull cord alarm
- Large screen
- Headset option
- Alarm button
- Optional notification and location-based services (ext. Server needed)
- Intuitive interface with four-way navigator
- Display and keypad backlight
- Micro USB connectivity to PC
- Integrated antenna
- Digital and IP DECT connectivity
Download the 8262 DECT handset user manual.Options- Vertical Pouch with swivel clip
- Dual Charger
- Rack Charger and worldwide power supply
- Pull cord for alarming
- Accessories pack
- Belt and swivel clip
