Voice Communications

As email and chat have become more popular than ever, person-to-person conversation hasn’t been replaced quite yet. People still need to talk, be it via a desk phone, a soft phone or a  mobile phone, and ICON has a solution perfect for your business.

Small & Medium Business

• IP-PBX options supporting up to 2000 users
• Desk phones, soft phones, wireless phones
• ​On premises or in the cloud

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Enterprise
​Business

• Up to thousands of users
• Desk phones, soft phones, wireless phones​​
• ​On premises or in the cloud

Learn More

Request More Information

Advanced Voice Features

Voicemail

• Password protected voicemail inboxes store messages from missed callers
• Forward voicemail messages to email to review and archive
• Personal user message greetings
• Smart call routing
• Personal assistant

Customized greetings give callers interactive prompts and options.

Automated Attendant

• Integrated automated attendant answers incoming calls, transfers them to desired location and presents general company information​

• ​Interactive Voice Response (IVR) option with SQL and HTTP connectors allow you to dynamically adapt routing and qualify callers before transferring a call to an agent
  
• Text-to-speech and automatic speech recognition

Direct incoming calls to the best person or department based on caller number, called number or an account code entered by the caller

 

Contact Center Solutions

Automatic Call Distribution

• Distribute incoming calls using your own business logic
• Engage and inform callers with in-queue voice announcements
• ​Review consolidated statistics on call traffic and agent performance in tables or graphs

Hunt Groups
Calls can be distributed among groups of employees so that the workload is shared between all members of a team. Add employees to a group during peak workloads with the touch of a button.

Call Supervision
Employees can view calls intended for the members of their group and can respond to the call if their colleague is unavailable. 

Customized Greeting Messages
Create customized notifications to inform callers about an absence or changes in policy.

Contextual Menus on the Phone
Agents can use a desktop application or contact center functions integrated into their CRM appliaction to easily manage calls.

Supervision and Performance
Team leaders or supervisors can check the performance of the team from a desktop application and manage the call distribution strategy in real-time. 

Changes to call-routing can be made quickly using the WYSIWYG management interface.

Identify problems immediately with real-time activity monitoring.

Attendant Features​

• Optional attendant console facilitates call distribution, supervision and desktop call control
• Manage a high volume of calls with one-touch call/transfer operations
• View the status of all users on the network to route calls to the right people
• Supervision and presence information options
• Easy to use, customizable PC interface

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Efficiently manage calls from a PC with an ICON Attendant Console

Advanced Voice Feature Brochures

Download the Visual Automated
Attendant
​Brochure

Download the ICONNect AA VM Brochure

Download the 4059 Extended Edition Attendant Console Brochure

Download the 
ICONect VP IP-PBX
​System Brochure

Download the OmniTouch Contact Center Standard Edition Brochure

Download the 
ICONect VP Mobile App Brochure

Download the OmniTouch
Contact Center
​Brochure

Download the 
ICONect VP Softphone App Brochure

 

​IP PBXs for Small & Medium Business Voice Communications

 Full-featured Voice Communication

• Select a reliable, feature-rich voice communications platform
• Choose from a comprehensive range of VoIP, Digital, SIP, IP Softphone, DECT and WLAN telephones
• Use a smartphone as a business extension
• On-premises, software only or cloud-based deployments
• PSTN, FXS, FXO, SIP Trunks all supported 
• Scalable SMB solutions range from 1-2000 users based on platform
• Wideband audio quality and Audio Hub feature​
• Softphone applications available for PC and smartphones

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Download the ICONnect VP
​IP PBX brochure.

Download the OXO Connect brochure.

Choose from softphones, deskphones and videophones with high-quality audio and hundreds of features.

Learn more about Telephone Models

Greeting Messages

• Program customizable company greetings
  
• Dedicated music-on-hold
• Multiple system languages
• Smart call routing

Customized greetings with interactive prompts and options.

Integrated Voicemail

• All business calls are answered with professional greetings
• Voicemail to email
• Password protected

Blue LEDs give visual indication of messaging status.

 

Enterprise Voice Communications

Reliable. Secure. Convenient.

• Scalable solutions supporting hundreds of locations and thousands of users
• Carrier-class platforms from Alcatel-Lucent Enterprise and ICON
• Security at all levels - data center, WAN LAN, and device
• On-premises, virtualized or cloud-based deployments 
• Centralized management and diagnostics
• Wide variety of end points and applications to choose from

Download the ICONnect VP
​IP PBX brochure.

Download the OmniPCX Enterprise brochure.

Request a Quote

Immediate Connection: The directory search is instantaneous using the external alphanumeric keypad.

Intensive Use: The adjustable incline on the large backlit screens and additional key modules facilitate the ability to easily read the menus and manage multiple communications.

Listening Comfort: Wideband audio, optional Bluetooth handset and amplified listening allow employees to hear better and speak more quietly.

What are the best phones for meeting rooms and closed offices?
In open space offices, meeting rooms are vital for collaboration, concentration and confidentiality.  We offer:

• The Compact, or Premium Deskphone, for excellent audio quality including hands free mode and easy call-by-name.  This is the perfect choice for huddle rooms for 3 or 4 people. ​
• A conference phone for meeting rooms of 10 or more people.
• The 8088 Smart Deskphone, alone or connected to a screen, and external camera for video conference rooms.

8135s Conference Phone

IP, SIP and Digital Desk Phones

Learn More About ICON Phones available for SIP, ALE OXO, OXE, ICON Cloud, OTOC, OTEC and ICONnect VP.

SEE ALL PHONES

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• Softphones & Mobile Apps

• Android

• ICON Signals Kiosk

• iPhone

• Soft Phone

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• Choose a tab for more information on our softphone and mobile applications

  
• Android Devices

  Access all your business communications from your Android mobile device. The perfect solution for workers on the go.
  
  In addition to taking calls you can also,

  • Make calls
  • Search contacts
  • Call history
  • Call details
  • Set Routing​

  
  Download the ICONnect VP Mobile Phone App Data Sheet.
  Download the ALE Rainbow Solution Sheet.

  
• The ICON Signals Kiosk turns an Apple iPad into a video door phone for home, office or the business enterprise. Mount to a wall or place on a stand in your business lobby. When a guest or visitor presses the "Ring for Assistance" button a video call is placed to mobile devices, computers or groups. Audio only calling is optional. Several skins and ringtones are available for the application. The ICON Signals Kiosk app works with Alcatel-Lucent Rainbow®.

  

  
• iPhone

  Turn your iPhone into a business extension with the Rainbow app from Alcatel-Lucent.  

  • Video call, chat, and screen share
  • Collaborate with colleagues instantly
  • See your contacts' real-time presence

  
  
  Download the ICONnect VP Mobile Phone App Data Sheet.
  Download the ALE Rainbow Solution Sheet.

  
• Conversations on a PC or a MAC

  

  An ICON softphone extends communications features from the deskphone to PC while enabling chat, video calling, screen sharing and file sharing. Use Rainbow from your browser or install the PC application.

  • Group chat
  • File exchange
  • Instant Messaging
  • Audio, video and screen sharing

  Desktop Call Control

  • Dial contacts by clicking on a name or phone number embedded in a file.
  • Receive a screen pop with an incoming call allowing you to control your desk phone