Hosted Cloud and Managed Solutions

Discover the flexibility you need with ICON hosted and managed services solutions. Whether you prefer an on-premises setup, leverage the power of cloud-based services, or opt for a hybrid approach, the power of choice is in your hands. Don't let technology complexities hold you back; embrace the freedom to decide what works best for you.

Hosted Solution

Up to 40% better call quality
Flexible choices for your business
Secure communication via VPN
Engineered solution for seamless operation
Single source for support

On-Premises Solution

Scalable
Highly redundant
Multi-site, multi-user
Multi-media communications
Private managed services

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Communicate in the Cloud

Reliable. Secure. Convenient

Scalable solutions range from 4-100,000 users
Carrier-class platform from Alcatel-Lucent Enterprise
Security at all levels - data center, WAN LAN, and device
Ideal solution for multi-site companies and mobile workers
Managed solution

A deskphone, a smartphone, and a laptop computer show a video call underway. A caption offers business communications plans starting at $17.95 per month.

Transform any call into a video call

All the Business Telephony Features

Custom automated attendant
Choice of desk phone, conference phone, soft phone
Mobile phone app
Voice mail with message forward to email
Hunt groups, call park, conference
Contact center

Download the 5 Advantages of ICON Cloud Brochure

Softphone on a PC with headset and three business deskphones

Choose from softphones, deskphones and videophones with high-quality audio and hundreds of features.

What are the best phones for offices, open spaces and meeting rooms?
We offer a large range of phones that are well suited for today’s open work spaces. Featuring wide-band audio these models prioritize collaboration, concentration and confidentiality. Options include:

The Compact, or Premium Deskphone, for excellent audio quality including hands free mode and easy call-by-name. This is the perfect choice for huddle rooms for 3 or 4 people.
A conference phone for meeting rooms of 10 or more people.
The 8088 Smart Deskphone, alone or connected to a screen, and external camera for video conference rooms.

conference phone for a business conference room

8035s Conference Phone

Learn more about telephones

Same Technology On-Premises or In-Cloud

ICON solutions can be deployed on-premises, as cloud based services, or as a hybrid of both. Don't let technology complexity limit your options. The choice is up to you.
Explore a spectrum of capabilities, including:

Voice and video
Unified communications and collaboration
Monitoring and alerting
Access control
Campus lock-down
Overlay features onto your existing system
Fully-managed solutions

Deployment Options for ICON Communication Solutions

100% On-Premises
Deploy ICON solutions with all the hardware and equipment hosted at your location. A proven solution for decades, you have ownership over all the communications equipment required for your solution.

100% Cloud
Deploy ICON solutions with 100% of the hardware and processing equipment hosted in the cloud. Save space and energy you spend maintaining equipment by moving it to the cloud.

Hybrid Approach
If you’re not interested in going “all in” with cloud-based communications or want to maintain an existing investment you can enhance services by deploying cloud-based features such as unified communications or video while maintaining your existing traditional voice communications infrastructure.

Add only features you need

Adaptable to all applications: IP telephony, TDM/Analog/SIP, fax, video, unified communications, collaboration, B.Y.O.D., business continuity and more.

Learn about ICON's hybrid approach.

Listen to what our customers have to say.

Deploy Only the Services You Need

Pay for only the services you need.

Stay current with the latest features

Benefit – Improve cash flow by reducing capital investment typically required for a premises-based solution. Hosted voice offers lower upfront investment and lower monthly costs.
Benefit – Deployment Flexibility. Reduce the risk of investing in new technology. Deploy services as needed either on top of or in parallel with your existing applications.
Benefit – Reduce Operating Costs. ICON Cloud is a managed solution allowing organizations to reduce operating costs associated with ongoing maintenance of communications infrastructure.

Overlay hosted services on top of or in parallel with existing communications technology

A deskphone and two smartphones can move calls back and forth between each other

Stay current with the latest services and features.

Pay for what you use with UCaaS and CPaaS

CPaaS
With the advent of hosted technology and CPaaS (Communication Platform as a Service), businesses are now able to shift away from a CaPEX model where all the communications equipment and hardware are owned and maintained by your business. By deploying unified communications as a service, the majority of the hardware and switching equipment is hosted and managed at ICON's tier 4 data center in Dallas, Texas.

Roll out hosted voice at new remote sites while continuing to use existing communications systems at current sites and headquarters.

ICON Cloud Enables Hybrid Deployment

Deploy ICON Cloud over existing equipment such as the current enterprise PBX.
Take advantage of new features and services while reusing existing investment and existing equipment.
Deploy digital or analog telephone sets that connect to ICON Cloud through a secure gateway when VoIP is not practical.

UCaaS
Similar to CPaaS, Unified Communications as a Service allows you to add individual UC features without investing in an entire phone system. Overlay hosted services on top of or in parallel with existing communications technology:

Mobile clients
Presence management and status notifications
Desktop collaboration
File sharing
Real-time dynamic conferencing
Video monitoring

Benefits of UCaaS

Built-in redundancy
Easy to manage for your IT team
Flexible for remote and mobile workers
Add or remove seats as needed
Reduced capital expenses
Decreased maintenance

Deskphone with an active video call between two people

Roll out hosted voice at new remote sites while continuing to use existing communications systems at current sites and headquarters

Why Choose ICON Cloud?

INTEGRATE ICON CLOUD WITH YOUR BUSINESS APPLICATIONS AND INFRASTRUCTURE
ICON Cloud supports integration with enterprise data stored in business management software applications.

INCOMING CALL SCREEN POPS
We can work with your existing applications or provide an end-to-end solution that increases customer responsiveness.

When a call arrives receive a screen pop that includes information about the caller fetched from your CRM or ERP system.
Pop a new contact template from your CRM system if caller is not identified
Customer records and logs such as sales history or support issues
Screen pops based on caller ID, PIN number, voice verification, etc.
Work across devices

INTERACTIVE VOICE RESPONSE (IVR)
Control of your call traffic with custom IVRs that allow your customers to find the person or department best suited for the call.

Custom menus and voice announcements to steer callers to the right department
Prompt callers to enter information such as PIN number
Interface with billing and payment systems to better serve customers over the phone
Create custom surveys that measure and track performance

CUSTOM SOLUTIONS
ICON Cloud APIs support integration with dozens of commercial systems as well as your home grown systems.

ICON CLOUD SIP TRUNKS

ICON SIP Trunks are part of the largest national SIP trunking network offering a reliable, secure VoIP alternative to traditional phone lines.

ICON SIP TRUNK FEATURES
Unlimited Local / Long Distance Calling - Unlimited calling to/from numbers within the Continental United States.
Local Number Origination - Take advantage of one of the largest combined on-net and off-net local DID footprints with over 13,000+ rate centers.
Toll Free Number Origination - ICON offers toll free inbound origination in the United States including Hawaii and Alaska, Canada, the Caribbean, Puerto Rico and Guam.
Local Number Portability - Keep your existing local or toll free numbers by porting to ICON's world-class carrier network.
Secure and Reliable Communications - At the heart of ICON's SIP trunk service is the security and reliability of a carrier-grade network that provides crystal clear call routing to/from your local DIDs..
PBX Interoperability - ICON's SIP trunks have been tested to interoperate with many of the leading PBXs including Alcatel-Lucent and Asterisk. Contact ICON today at [email protected] to find out if your PBX is supported.
E911 - ICON provides enhanced 911 service for all US-based local numbers. When 911 is dialed calls are routed to the nearest public safety answering point.
Dedicated account management and U.S.-based customer support.

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ADD ON SERVICES
Fax - Enable faxing without phone lines with ICON's softfax solution with the option to continue using a traditional fax machine or moving completely to an email to fax / fax to email solution..
CNAM - Caller name can be easily enabled on your numbers that are applied to your inbound SIP trunks.
Private Label / UCaaS / IaaS - ICON's private label, Unified Communications as a Service (UCaaS) and Infrastructure as a Service (IaaS) options allow businesses and solution providers to take advantage of a complete communications and collaboration solution without the cost of maintaining their own equipment and infrastructure. With our Private Label option, resellers can leverage a complete portfolio of services providing for billing, DID porting and more. The Private Label option includes a dedicated partner portal enabling you to set your own product bundles, retail price and margin. Additionally, an end user portal with your brand is provided allowing your customers to place orders, get quotes make payments and place service tickets.

RAY BAUM'S Act Compliant ICON SIP Trunks for E911
The FCC in Section 506 of "RAY BAUM'S Act" requires that users of hosted VoIP services (a telephone number, physical telephone or computer software client) can update the physical address from where they are accessing a VoIP service when their physical address changes and is not automatically updated. The purpose of this act is to ensure that an accurate location (referred to as a "dispatchable location") is provided in the event 911 is dialed. This location address which also includes the floor, suite or building number where applicable, is used to route emergency calls to the nearest public safety answering point and provide first responders with a dispatchable address.

Dynamically Update your Address
ICON Cloud Solutions now offers SIP Trunks that work with the Alcatel-Lucent Enterprise’s VNA solution allowing customers to have their dispatchable address dynamically update when they move their ALE IP phone. Customers can order these trunks specifically for 911 and route emergency calls over the ICON SIP Trunks to the nearest Public Safety Answering Point. Should they dial 911, the Alcatel-Lucent VNA will send their current address with the emergency call.

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