​The ICONnect AA VM is an automated attendant voice mail system developed by ICON Voice Networks to work with the Iwatsu Enterprise-CS and Alcatel-Lucent OXO Connect phone systems. It provides comprehensive automated attendant and voice mail feature support and an expandable port capacity.

System Capacity

• 4-Port Base Package
• Expandable to 32 Ports
• 1024 Voice Mail Boxes
• 100 Attendant Menus
• Software Image Size: 32 GB
• Storage Capacity
  • 277 hours of message storage per system
  • 100 messages per mailbox

Voice Mail Features
The following voice mail features are supported:

• Message count and message waiting indication of Iwatsu ICON series and Alcatel-Lucent Premium Desk Phone Display telephones
• Unavailable and temporary greetings.
• Telephone Message Waiting Indication and Message Count
  • CSTA integration with ECS
  • SIP Notify Message with OXO
• Programmable Message Length
  • Minimum message length of 1 second
  • Maximum message length
    • No entry = Limited by HDD space
    • Default is 180 seconds
• Voicemail message forward to email
  • Message attached as mp3 file
  • Individual mailboxes can be configured to delete the message after it is sent
• Dial-by-name directory
  • First or Last Name
  • Mailboxes can be hidden from the directory
• Call Forking
  • Incoming calls routed through ICONnect AA VM programmable to ring the user’s extension and another number such as a mobile phone. Specify second number to notify
  • Notification can be in parallel with the primary number or cascading
  • Requires user confirmation before the call is connected
• Call Deflection to Voice Mail
  • Iwatsu ECS - Press Voice Message key while station is ringing
  • OXO Connect – With Rainbow provides option to deflect call to voice mail from an incoming call screen pop on the PC or smartphone.
• Call Record
  • Press “Record” key on phone while in conversation to record call to voice mailbox. Call recorded supported on Iwatsu ECS only.
• Web-based management of messages
  • Listen to messages
  • Download wav file of message to PC
  • Delete messages
  • Click and drag to copy to another mailbox

 
Automated Attendant Features
​The following automated attendant features are supported:

• Calendars
  • Used for holiday scheduling
• Greeting Files
  • Upload recording through web interface
  • Record greetings using telephone by dialing into menu
  • Assign one or more sound files to create custom announcement
• Dial-By-Name Directory
  • Automatically generated based on programmed mailboxes
  • Individual mailboxes can be hidden
  • Search by first or last name
• Call Routing
  • Routing used to point calls to IVR menus, mailboxes, extensions and external phone numbers
  • Route based on incoming CO call on analog trunks without Caller ID
  • Route by DID number
  • Route to default IVR if no custom route configured or DID provided
  • Supports  multi-level routing
  • Route based on day of week
  • Route based on time of day
  • Route based on calendar schedules (Holiday Calendar)
• Menus
  • Supports up to 100 IVR menus each with custom announcement
  • DTMF
    • 0-9, # and *
    • Transfer to other menu
    • Transfer to extension / virtual extension
    • Transfer to Groups
    • Transfer to external number
    • Transfer to another IVR
    • Record greeting

·         Routes

• Handle routing for inbound public numbers
• Assign calendar for holiday destination
• Assign time/day exception destination
• Assign normal operation destination
• Assign default destination

ICONnect AA VM Resources

​ICONnect AA VM Datasheet - Download
​ICONnect AA VM​ Installation Guide - Download
ICONnect AA VM Mailbox User Guide - Download
ICONnect AA VM Web Interface User Guide - Download